Will a 3D configurator work on my device? Test it here

Test your device now. It takes a few seconds and nothing gets installed.

Someone opened our site on a fairly new Android phone. The 3D models just sat there. Nothing turned, and every choice jumped straight to the new picture. Was the phone too weak? No. The test showed everything was fine: WebGL 2 on a real graphics chip, at 61 frames per second. But Remove animations was switched on in the phone's settings. Our site follows that setting on purpose. If you ask for less motion, you get less motion.

You can't spot that kind of thing from the outside. That's why the test is right here.

Test your device

The test runs entirely in your own browser. Want us to take a look? Click Copy results and paste the text into a message to us via the contact page.

What is WebGL?

A computer has an ordinary chip, the processor, and a graphics chip. The processor does a bit of everything. The graphics chip does one thing really well: drawing pictures. It draws thousands of tiny pieces at once. Think of a whole class doing a big jigsaw together, instead of one child on their own.

WebGL is how a website gets to use that graphics chip. It's built into your browser, so there's nothing to install. WebGL 2 is the newer version. According to caniuse, around 97% of global browser usage could show WebGL 2 in October 2026. For the older WebGL 1, the figure was slightly higher.

Why a 3D configurator needs it

A 3D configurator redraws your product every time you pick an option or turn the model. That happens dozens of times a second. Without a graphics chip, the processor has to do all of it alone. Then the model stutters, and the rest of the page slows down too.

So our site first asks the browser: can I have WebGL 2 on a real graphics chip? It does that with a setting called failIfMajorPerformanceCaveat. According to MDN, the browser then refuses 3D when the system is slow or there's no real graphics chip. Some browsers quietly hand over a fake chip that runs in software instead. We recognise those by name, such as SwiftShader or llvmpipe. In that case we show a still image too.

What each line means

Each line gets a result: Good, Heads up or Not working. Two lines are just for info.

• 3D on the graphics chip. This is the most important line. It's the same question our site asks before it shows any 3D. Good means you'll see 3D. You also see the name of your graphics chip.
• Animations. This shows whether your device asks for less motion. According to MDN, your browser passes that wish on to websites. Heads up means 3D works, but nothing turns on its own.
• Frames per second. For one second, the test counts how often your browser gets a new picture ready. Most screens do this about 60 times a second. Some phones manage 90 or 120. Around 60 or more feels smooth. Below 30, 3D will stutter.
• WebGL 2. Does WebGL 2 work at all, even if only in software? This line tells you. If it works but without a graphics chip, you'll see Heads up.
• WebGL 1. The older version. If this fails too, 3D is probably switched off completely in your browser.
• Knowing what's on screen. Our site only starts 3D when you scroll to it. That keeps the page fast. It needs a part of the browser called IntersectionObserver.
• Screen. How wide and tall your screen is, and how sharp. Just for info.
• Browser. Which browser and system you're using. Also just for info, but handy when you send us the results.

Something not working? Here's what to do

Update your browser

An old browser is the most common reason. Update Chrome, Safari, Firefox or Edge to the latest version. On a phone, you do that through the app store. On an iPhone, Safari comes with iOS, so you update it by updating iOS.

Turn on graphics acceleration

Does the graphics chip line say Not working, even though your browser is up to date? Then graphics acceleration may be switched off. In Chrome, go to Settings, then System. Turn on "Use graphics acceleration when available" and restart Chrome. Edge has the same switch under System and performance.

On a work laptop, your IT department may have turned this off. Then only they can turn it back on.

Turn animations back on

Does the Animations line say Heads up? Then you've told your device somewhere that you want less motion. That's a perfectly good choice, for example if motion makes you feel queasy. Want the 3D models to move anyway? Here's where to find the setting:

• iPhone and iPad: Settings > Accessibility > Motion > Reduce Motion. Turn it off.
• Android (Samsung): Settings > Accessibility > Visibility enhancements > Remove animations. Turn it off.
• Android (other brands): look under Settings > Accessibility for Remove animations. Where it sits differs by brand.
• Windows 11: Settings > Accessibility > Visual effects > Animation effects. Turn it on.
• Mac: System Settings > Accessibility > Display > Reduce motion. In the newest version of macOS it's under Motion instead. Turn it off.

Then reload this page and run the test again.

What a good configurator does when 3D can't run

A good configurator never leaves anyone staring at an empty box. If 3D doesn't work, you see an ordinary image of the product. You can still choose everything and get a price or a quote. You just can't spin it round.

That's how we do it too. Every 3D demo on our site has a drawing as a backup. You see that first, and the 3D model only appears on top when your browser can handle it. If your device asks for less motion, the model stays still and each choice jumps straight to the new picture.

Even a fast device benefits from a light model. 3D configurator performance explains how that works. And CAD to web shows how a CAD model gets ready for a website.

See something odd in your results? Copy them and send them to us. We'll take a look with you.